Software Freezes or Crashes during monitor colour measurements

In reference to the following products:

• Calibrite ColorChecker Display Pro / X-Rite i1 Display Pro
• Calibrite ColorChecker Display Plus / X-Rite i1 Display Pro Plus
• Calibrite ColorChecker Studio / X-Rite i1Studio
• Calibrite ColorChecker Display / X-Rite i1Display Studio

In response to the following range of situations:

• Monitor calibration hangs when profiling.
• Monitor calibration just flashes a black and white screen when running a profile.
• After the software asks me to place the device on the screen and press next, the screen flashes when checking for automatic display control and does not start profiling.

The Solution:

If ccProfiler or ccStudio software freezes or crashes while measuring the first few patches on the screen during display profiling, Automatic Display Control (ADC) could be the cause. Please use the following instructions to turn off ADC in these programs:

In ccProfiler and ccStudio, during profile creation, make sure to uncheck the “Automatic Display Setup (ADC)” option and check the “Adjust brightness, contrast and RGB gains manually”, this is in the “Display Hardware Setup” portion of the “Measurement” workflow step.