Calibrite PROFILER – Device not detected

About the following products:

• Calibrite PROFILER software with any supported Calibrite or upgraded X-Rite device

In response to the following scenarios:

• Calibrite PROFILER does not show my connected device to be ACTIVE.
• Calibrite PROFILER is indicating a new device has been found, but when added it does not respond correctly.

The Solution:

Reconnect the device and restart Calibrite PROFILER application.