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ColorChecker Support ccSTUDIO

Supported instruments: ColorChecker Display, ColorChecker Studio, i1Studio (and designer edition), i1Display Studio, ColorMunki Display, ColorMunki Photo and ColorMunki Design.

Before proceeding, please re-install the latest version of ccSTUDIO software as this may resolve your problem.

Latest software versions can be found here

A helpful guide is available that provides users the ideal calibration settings for most monitors, for more information click here.

FAQ Scenario 1

I have installed the software on my new PC/Mac and when trying to calibrate, the software just comes back with ‘Device not found’.
The software does not seem to recognise the device when it’s plugged into a USB socket.
The calibrator is plugged into a USB socket on my PC but the software says ‘device not found’

© Alan Shapiro

FAQ Scenario 2

When I open the ccStudio application and try to profile my display, the software displays an error window with the message ‘Failed to find display…’

FAQ Scenario 3

Monitor calibration hangs when profiling.
Monitor calibration just flashes a black and white screen when running a profile.
After the software asks me to place the device on the screen and press next. The screen just flashes when checking for automatic display control and does not start profiling.

© Matt Hill

FAQ Scenario 4

I don’t know which ‘Technology Type’ to use for my display; can you advise which one best for my monitor?

FAQ Scenario 5

When the software prompts to calibrate the ccStudio. I rotate the bezel to the calibration position click calibrate on the screen. The device then calibrates and prompts me to rotate the bezel back to the read position. When I do, the software says ‘device being calibrated’ and the software just hangs with the reading light on or prompts me to recalibrate!
After I calibrate the ccStudio and rotate it back to the bottom position the software asks me to calibrate again!
The ccStudio won’t calibrate. When rotating the bezel the position on the software does not match up with the bezel position on the device.

© Seth Resnick

FAQ Scenario 6

After profiling my printer with the ccStudio my prints are still not looking like my screen.
Even when I use the ‘No Colour Management’ option on my printer driver, my prints are still looking dark and a saturated after profiling my printer.
My prints are no better after profiling my printer and I’m sure I have followed all the colour management settings correctly.

If you require further help with this product not listed above, please raise a support case

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