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ColorChecker Support ccPROFILER

Supported instruments: ColorChecker Display PRO, ColorChecker Display PLUS, i1Display PRO, i1Display PRO PLUS

Before proceeding, please re-install the latest version of ccPROFILER software as this may resolve your problem.

Latest software versions can be found here

A helpful guide is available that provides users the ideal calibration settings for most monitors, for more information click here.

FAQ Scenario 1

I have installed the software on my new PC/Mac and when trying to calibrate, the software just comes back with ‘Device not found’.
The software does not seem to recognise the device when it’s plugged into a USB socket.
The calibrator is plugged into a USB socket on my PC but the software says ‘device not found’

© Alan Shapiro

FAQ Scenario 2

When I open the ccProfiler application and try to profile my display, the software displays an error window with the message ‘Failed to find display…’

FAQ Scenario 3

Monitor calibration hangs when profiling.
Monitor calibration just flashes a black and white screen when running a profile.
After the software asks me to place the device on the screen and press next. The screen just flashes when checking for automatic display control, and does not start profiling.

© Matt Hill

FAQ Scenario 4

I don’t know which ‘Technology Type’ to use for my display; can you advise which one best for my monitor?

FAQ Scenario 5

After profiling my display, images look great in Photoshop/Lightroom but in Windows Picture viewer or web applications they look oversaturated and dark how do I fix this?

© Seth Resnick

If you require further help with this product not listed above, please raise a support case

Raise a Support Case